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Online Grocery

How it works Online Grocery
How it works Online Grocery
FAQ MPriority - View the page

FREE in-store pickup! Same low prices as the flyer. Shop Now!

You pick up or we deliver, it's as you wish
 

Getting Started

Ordering

Delivery / Pick-up

Pricing

Payment

Products

Returns & Exchanges

Technical Assistance

Air Miles Rewards

Getting Started

Ordering

Delivery / Pickup

Pricing

Payment

Products

Returns & Exchanges

Technical Assistance

Air Miles Rewards

 

Getting Started

Everything you need to know about online grocery here.

Our online grocery services are currently available in select areas and stores only. Click here and enter the relevant postal code to check if you're eligible for delivery or pickup.

The service is not yet available in your area? Write to us.

Hours may vary depending on your location and the type of service selected. The best way to check the time slots is to enter the postal code here and find the one that best suits you.

Yes, same-day delivery and pickup services are offered. However, the time slots are subject to availability and are not always guaranteed.

You may also receive your order within 2 hours with our Express service. For more information on this service, click here.

Yes, you must create an account to checkout. However, you can browse our offers and add anything to your cart without an account.

There is no fee for pickup orders. For same-day delivery, the fee is $11.99 + HST. For next-day delivery, the fee is $7.99 + HST.

For more information on the Express Delivery service, click here.

Discover the Metro.ca Unlimited Delivery plans. Find out more by clicking here.

For those who cannot wait for their order the next day, Metro offers same-day pickup and delivery services. This priority service costs $8 for delivery plus the $4 preparation fee. There are no additional costs for same-day pickups.

You could also receive your delivery in 2 hours with the Express Delivery service. To find out more about the Express Delivery service and its fees, click here.

Discover the Metro.ca Unlimited Delivery. Find out more by clicking here.

 

Ordering

Finding the items you love is easy! Try one of these ways:

  • Shop by the current week's Flyer Deals.
  • Shop by Aisles, just like you would if you were in-store.
  • If you know what you're looking for, enter the name of the product in the search bar near the top of the page.

For our shopping tips, click here.

Click on the item and then increase or decrease the quantity using the "+" or "-" buttons. Then click "Add" to add the item(s) to your cart. You can adjust quantities or remove items at any time before confirming your order.

Yes, the minimum amount to place an online order is $50 or more before fees and taxes.

You can place your order up to 14 days in advance.

Note: To take advantage of the current flyer's deals, you'll need to schedule your delivery or pickup no later than Wednesday of the current flyer period which runs from Thursday to Wednesday.

Choosing a date after the current flyer period may affect the prices you pay since different savings and promotions may be in effect at the time of order pickup or delivery.

Yes! Add your  Collector Number to your account for quick access to the products you buy often. Head over to the "Personalized Shopping" page to find personalized coupons and offers on previously purchased items.

Electronic coupons available at metro.ca or on the Metro app can be used on online orders. To see which coupons are available, visit the "Coupons" page or look for coupons on the product detail page. 

Add your coupons to your Cart when you shop online. Printed coupons, digital coupons not posted on metro.ca or the Metro app, Flash Sale coupons, mail-in rebates, coupons from coupon booklets, or manufacturer coupons are currently not accepted on online orders.

To help your delivery arrive on time and at the right place, you can (and should!) provide helpful info like:

  • Where to park
  • Building security/gate info
  • Directions to tricky-to-find front doors
  • Unique visual details (e.g. red mailbox)

Add this info during checkout when entering your delivery address.

You can change your order at any time. Simply go to the Order History section, select the order you'd like to change, add or remove the products and confirm your order update by clicking on "Update my order".

Note that cut-off times may vary depending on your location. Please refer to your confirmation email for the latest information.

We have updated our cut-off times to provide you with more options!

Note that cut-off times may vary depending on your location. Please refer to your confirmation email for the latest information.

You can cancel your order at any time. Simply go to the Order History section, select the order you'd like to cancel and confirm your cancellation by clicking on "Cancel my order".

Note that cut-off times may vary depending on your location. Please refer to your confirmation email for the latest information.

There are no fees to cancel your order.

Products are rarely unavailable, but this can happen. If this happens, we do our best to substitute the item with a similar product.

When a substitution is made, the price of the original item ordered is charged, even if the substitution product costs more. However, if the price of your substitution is less than your original selection, you will be charged the lower price of the replacement product instead.

If you're not entirely satisfied with the substitution we make, we'll refund you.

Allergies? Be sure to check the ingredients of substituted products.

To provide our customers with the best experience and to ensure we have products available for every order, there are limits to what you can order:

  • Produce: 25 units
  • Cases of 24 beverages or more: 5 units
  • Bulky items: 5 units
  • All other products: 12 units
 

Delivery / Pickup

On the day of your scheduled delivery or pickup, you'll get an email confirming your order details and the scheduled time slot you chose.

You can also check your order status at any time in your Order History.

Yes, it's the only way to enjoy your food at its freshest. We bring your order from our trucks to your front door so you can unpack your groceries immediately and preserve the freshness of your products.

Absolutely! Metro's in-store staff and delivery drivers are trained to ensure the freshness and quality of your order and part of that is being patient while you take your time to check your order. You'll also need to check any substitutions that might have been made. We put them in a separate bag so they're easy to spot and approve.

If you're unhappy with any of the items you receive, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

Sticking to your chosen time slot helps our team prepare orders on time for all our customers. While we can't get orders ready earlier than asked for, we can hang on to an order a bit longer if you think you'll be late for your pickup. Give us a call toll free at 1-844-777-7611 to let us know.

If you need to reschedule your pickup or delivery time, change your selected service or cancel your order, please call us toll free at 1-844-777-7611.

Metro Online Groceries now offers the option to receive your order without packaging or in a 100% recycled, recyclable and reusable cardboard box, in selected areas. You will see this option (if available) when checking out online. For more details, visit metro.ca/en/bagless.

Should you choose to receive your order in recycled cardboard boxes, you will be able to keep them or give them back to the delivery driver.

If you choose the "without packaging" option, your order will be assembled directly into bins. When delivering your order, our team will assist you in transferring the products from the bins to your bags and/or boxes. Please have your bags and/or boxes on hand to help accelerate the process.

Please note that certain products such as raw meat, fresh fish, fruits and vegetables, and household products will be placed in small plastic bags to ensure food safety. Substituted products will be easily identifiable so they're easy to spot and approve. For more details, visit metro.ca/en/online-grocery/bagless.

The only fees you are required to pay are the ones shown on your receipt. Our delivery drivers are happy to offer you the best service possible and do so with no expectation of a tip.

A tipping option is not available online. If you wish to tip the delivery driver you must do so in person at the time of delivery.

 

Pricing

Your order total may vary based on savings, promotions and prices in effect at the time of order pickup or delivery, product availability and actual weight, selected store and service.  Reward Miles, coupons, certain savings and taxes will be calculated at checkout.

To make sure you get the current week's flyer deals, schedule your delivery or pickup no later than Wednesday of the flyer period.

Some promotions are offered exclusively online. Make sure you choose the right store to see the current offers in your local Metro. You should generally enjoy the same promotions offered in-store, although there may be some differences between stores. Please read the terms and conditions for promotional offers or coupons to see if they apply online.

The prices listed online will be the same as the current prices at your selected pickup or delivery location.

Simply add the promotional code at checkout and click "Apply".

Only one promotional code may be used per order.

Promotional codes cannot be used with MPriority and Express Delivery services.

 

Payment

We currently only accept Visa, Visa debit, MasterCard, and American Express for online orders.

You can have more than one credit card in your saved payment methods, but you can only use one card to pay for each online order.

To add or update your payment method, click here

To add or update your payment method, click here

Your credit card will be charged on the day of your online grocery delivery or pickup.

Once your order has been prepared, the total amount will be finalized based on discounts, promotions and prices in effect, availability and actual weight of products, applicable fees, taxes and the selected store and service.

On the day of your delivery or pickup, you will receive an electronic receipt by email with all the details of your order. There are no paper receipts provided for online orders.

Keep a copy of this receipt for reference or if you ever have any questions or issues with your order.

Metro.ca complies with the highest standards of information security. Other than your billing address, Metro doesn't store any of your banking information on its site.

Gift cards are currently not accepted online.

 

Products

You will find most of our in-store products on metro.ca, but there still might be some items you see in your local store that aren't available online. Also, products like tobacco, newspapers, gift cards, flowers, prepared platters, and hot rotisserie foods are not currently sold online.

Your order will be prepared by a personal shopper, a dedicated member of the Online Grocery team who is specially trained to select the freshest items using the same care as if you were doing it yourself.

Photos used are to illustrate the product but don't necessarily reflect the quantity selected. Refer to your Shopping Cart to see the quantity you've chosen.

To learn more about a product, click on it and you'll be taken to the product details page.

While we work hard to ensure each product has the most accurate information, sometimes manufacturers update their ingredient lists. Please don't rely solely on the information presented online and always read and follow labels, warnings, and directions before using or consuming a product as actual product packaging and materials may contain more and/or different information than what is shown on our website.

No, you can't buy alcohol or tobacco online.

 

Returns & Exchanges

An item that was available when you placed your order may sometimes be sold out at the time your order is prepared. When this happens, we do our best to substitute the item with a similar product.

When a substitution is made, the price of the original item ordered is charged, even if the substitution product costs more. However, if the price of your substitution is less than your original selection, you will be charged the lower price of the replacement product instead.

If you're unhappy with any of the substitutions, send them back with the driver when your order is delivered or return them to any Metro store within 14 days. See Metro's return policy for more details.

Allergies? Be sure to check the ingredients of substituted products.

If a product does not meet your expectations, we invite you to use our online refund tool, available directly in your account's purchase history. This tool will allow you to choose the products for which you want a refund, to choose the reason for the refund and to submit your request.

Please note that only one online refund request is allowed per order and the request must be submitted within 7 days of receiving your order.

If a product does not meet your expectations, we invite you to use our online refund tool, available directly in your account's purchase history. This tool will allow you to choose the products for which you want a refund, to choose the reason for the refund and to submit your request.

Please note that only one online refund request is allowed per order and the request must be submitted within 7 days of receiving your order.

 

Technical Assistance

  • Forgotten password: Click on Forgot your password on the Sign-in page in order to reset your password.
  • If the problem persists: Call our team at 1-844-777-7611, available Sunday to Saturday from 8 a.m. to 11 p.m.

If you're getting an error message, check the following requirements:

  • The credit card you've entered is a Visa/Mastercard/Amex or Visa Debit.
  • The laptop, smartphone, etc. you're using has a Canadian IP address.
  • The billing address linked with your saved payment method is Canadian.

If all of the above is correct and you're still getting an error message, connect with the bank that issued your credit card to check that the address and postal code associated with your card are correct.

If you are using a public computer, it is important to remember to close your session once you've placed your order and delete your username and password used during your session.

Whether you use a public or home computer, you can rest assured that metro.ca is a secure site; your confidential information is protected while browsing and a banking service provider protects your credit card information.

If you’ve selected delivery or if you’re picking up your order from the following locations: Metro Plus Pie IX, Metro Plus Ste-Rose, Metro Plus Kirkland, Metro Plus Dollard, Metro Plus Candiac, Metro Plus St-David, Metro Plus Saint-Augustin L’Hêtrière, Metro Plus Montée Paiement and Metro Plus Sherbrooke Bourque stores, there are two ways to get in touch:

  • Email us at [email protected]
  • Call us toll free at 1-844-777-7611. Our customer service team is available from Sunday to Saturday from 8 a.m. to 11 p.m.

If you’re picking up your online order from any other store, please call the store directly and someone will be able to assist you.

 

Air Miles

Yes! Add your Collector Number to your account to get Miles on every order and enjoy our online promotions. These promos are clearly indicated on the product images. Some exceptions apply.

Reward Miles currently can't be redeemed on online orders.

FREE in-store pickup! Same low prices as the flyer. Shop Now!